Complaints about the sale of your policy
We will do everything possible to ensure that you receive, at all times, excellent service and be there when you need us.
We hope that you do not have cause to complain, however if you are at any time dissatisfied with the service you have received from us and wish to make a complaint you can do so by contacting:
Complaints about a claim or policy coverage
Sections 1 to 5
If your complaint relates to a claim under Sections 1 - 5 that are underwritten by White Horse Insurance Ireland dac please contact:
White Horse Insurance Ireland dac,
Shannon Free Zone
Shannon, County Clare
Republic of Ireland
Complaints about Cycle Rescue
If your complaint relates to a claim under Section 6 (Cycle Rescue) please contact:
North Station Road,
Please include the details of your policy and in particular your policy number, to ensure your complaint is handled promptly.
We take all customer complaints seriously but if your complaint about the sale of your policy, roadside assistance and/or claim is not resolved to your satisfaction and you remain dissatisfied with the final response, you have the right to make an appeal to the Financial Ombudsman Service (FOS). You may contact the Financial Ombudsman Service at:
Following this complaint procedure does not affect your rights to take legal action.